Complex Needs

Specialist Support for Complex Needs

At Aims Care, we specialise in supporting adults with complex mental health needs and learning disabilities, including those with behaviours that challenge, dual diagnoses, or forensic histories. These service users often require highly individualised approaches, robust staffing levels, and environments designed to maintain both safety and dignity.

With over 20 years of sector expertise, our team is equipped to manage complexity while enabling service users to make meaningful progress.

Our Expertise in Complex Needs

Complex needs encompass a broad spectrum, including:

• Co-existing mental health conditions and learning disabilities

• Forensic mental health histories requiring structured care pathways

• High-risk behaviours such as self-harm or aggression

• Dual diagnoses, including substance misuse alongside psychiatric conditions

• Individuals with significant vulnerabilities requiring intensive oversight

These needs demand more than standard care provision — they require a provider with the right environment, staffing model, and clinical understanding. That is what Aims Care delivers.

Our Approach

Specialist Staffing Models

We offer both 1:1 and 2:1 support where required, ensuring service users receive the correct level of supervision and engagement at all times. This flexibility allows us to safely manage higher-risk profiles while encouraging autonomy where possible.

A Highly Skilled Workforce

Our staff are experienced in working with complex presentations, including trauma, personality disorders, and challenging behaviours. They are trained in Positive Behaviour Support (PBS) and other evidence-based frameworks, enabling them to de-escalate situations, minimise restrictions, and build constructive relationships with service users.

Purpose-Built Therapeutic Environments

Our homes are designed from the ground up to support service users with complex needs. The layout, safety features, and calming interiors reduce environmental stressors, while extensive communal and private spaces encourage both social interaction and personal retreat.

Dynamic Care Planning

Using digital care management systems, we create and continually refine bespoke support plans. These are shaped through multi-agency collaboration and the active involvement of the service user, ensuring our approach remains aligned with their evolving needs and goals.

Community Integration with the Right Support

Our dedicated fleet of vehicles and consistent staffing enable service users to access the community safely. Whether attending appointments, education, or leisure activities, they are always accompanied by staff they know and trust.

Conditions We Support

Our expertise covers a wide range of conditions, including:

• Schizophrenia and psychotic disorders

• Bipolar disorder

• Borderline and other personality disorders

• Severe depression and anxiety disorders

• Post-traumatic stress disorder (PTSD)

• Autism spectrum conditions

• ADHD and other neurodevelopmental disorders

• Learning disabilities with co-occurring mental health conditions

• Forensic mental health presentations

• Dual diagnoses involving substance misuse

Why Aims Care Is the Right Choice

• Proven expertise in managing high-complexity cases

• 1:1 and 2:1 support tailored to individual risk profiles

• Low staff turnover ensuring consistency and trust

• Purpose-built homes designed to reduce triggers and promote stability

• A strong reputation with local authorities and commissioning partners for achieving positive outcomes

At Aims Care, we don’t view complexity as a barrier, we see it as an opportunity to apply our expertise. Through structured care, skilled staff, and therapeutic environments, we deliver outcomes that matter for service users with the most challenging needs.